無論求學、求職面試或是職場溝通都需要使用Email作為溝通工具,面對不同情境所需要的語句不同,如果用太生硬的英文來寫會顯得突兀,但太口語化又會顯得不夠禮貌及不專業。因此我們整合了6大常用商業/正式Email必用短句,讓各位職場新鮮人可以在日常運用,輕鬆寫出表達完整又專業的Email。
Block Area
1. 開場白 Greetings
Email的開場白可以簡短問候對方,或禮貌地回應對方,以一句帶入之後的主題。
● Hope everything goes well with you.
● I hope you are doing well.
● Sorry for the late reply.
● As per our phone conversation earlier…
2. 回覆 Reply
如果要回覆對方的Email可以表現出友善態度,在開始說明主題之前加入幾句開場白給予回應。
● Thank you for your email about…
● Thank you for reaching out.
● Thanks for getting back to me so quickly.
● Thanks for keeping me in the loop.
3. 來信目的 Purposes
寫Email的重點需要精簡,並馬上進入正題讓收件人清楚來信目的,然後作出回應。
● I am writing to confirm /enquire /inform… (我寫信目的是要確認/查詢/通知)
● I am reaching out because/ to ask for/ to discuss…(我寫信目的是想與您討論)
● Further to our discussion on…
● I am getting in touch with you because…(我寫信目的是要確認/查詢/通知)
4. 溫馨提示 Reminder
當想向對方作出提醒時,可用客氣的語調提示,避免有過份催促的語氣。
● Please be advised….
● Kingly be reminded to
● Just a friendly/ quick reminder that…
● Please let me know if…
5. 請求 Request
如果需要請求對方要注意用詞並用委婉方式,避免太強勢而冒犯對方,拜託對方達成自己的請求。
● Could you please…
● I was wondering if you could/ would be able to help…
● I would be grateful if you could…
● If possible, I would like to know more about…
6. 附件 Attachment
要請收件人查看附件,可用以下方式表示。
● Please find (file) attached.
● I have attached (file) for your review/ reference
● The attached file contains…
● I am enclosing (file)
● Here’s the (file) that you asked for/ we discussed
7. 結尾 Ending
最後結尾的部分可以表現出自己期待對方回覆,願意主動提供幫忙等正面態度,展現出專業禮貌。
● Looking forward to hearing from you soon.
● I look forward to hearing from you soon.
● Let me know if you need any help/ further information.
● Please call me any time if you have any questions.
● Please feel free to contact me/ to get in touch.
● Hope you have a great day!
想知道更多辦公室必備小技巧?記得緊貼我們的網站更新和社交媒體貼文提示啦~!
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